1. Who We Are
RapidShift, LLC ("RapidShift," "we," "our," or "us") provides IT management, development, marketing, design, automation, and software-enabled services. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website and Services.
2. Information We Collect
The categories of personal information we may collect include:
- Contact and lead information: first/last name, email, phone, company, referral data, and message content submitted through our forms.
- Technical and usage data: page views, browser/device information, and interaction data when analytics are enabled.
- Approximate location data: city/region/country-level information associated with web traffic analytics.
- Payment and billing data: payment and transaction data processed by payment providers when applicable.
- Account and subscription data: login, account profile, and service configuration data when account features are used.
- Business/client data: files, configuration inputs, and operational data shared for project delivery or support.
3. Sources of Information
- Directly from you (forms, contracts, support communications, account actions).
- Automatically from your browser/device when you use the site.
- From third-party providers used to power our Services.
- From referrals or business partners where legally permitted.
4. How We Use Information
- Provide, operate, secure, and improve our Services.
- Respond to inquiries, proposals, onboarding, and support requests.
- Process transactions, invoices, and subscription obligations.
- Measure and improve site performance and user experience.
- Detect fraud, abuse, and security incidents.
- Comply with legal obligations and enforce agreements.
5. How We Share Information
We do not sell personal information for money. We may share information with:
- Service providers/processors that help operate the Services, such as: Netlify (website hosting and form handling), Resend (email delivery of website inquiries), Quo (text-message alerts for website inquiries), Stripe (payments and invoicing), Atlassian (support desk), and Google Workspace (email).
- Professional advisors (legal, accounting, and audit) under confidentiality obligations.
- Legal/regulatory authorities where required by law, subpoena, court order, or to protect rights and safety.
- Corporate transaction parties in connection with a merger, financing, reorganization, or asset sale.
6. Cookies, Analytics, and Consent
This website does not set analytics or advertising cookies. Our hosting provider keeps standard server logs for security and operations.
- Essential functionality: site operation and basic security.
- Analytics: if we add analytics that use cookies or similar technologies, we will ask for your consent first and update this Policy.
Browser-level controls may also limit tracking technologies.
7. Data Retention
We retain personal information only for as long as needed for the purposes described in this Policy, including legitimate business needs, legal compliance, dispute resolution, and contract enforcement.
- Lead/contact form data: retained for business follow-up and records management.
- Account/subscription data: retained while account is active and as required post-termination.
- Payment and tax records: retained per financial/legal retention obligations.
- Security and system logs: retained based on operational and security requirements.
8. Security and Incident Response
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we identify a reportable data incident, we will provide notice consistent with applicable law.
9. U.S. Privacy Rights
Depending on your U.S. state of residence, you may have rights to request access, correction, deletion, or portability of certain personal information, and to appeal certain decisions where required by law.
To submit a request, contact us at support@rapidshift.io. We may verify your identity before completing requests.
10. Cross-Border Data Transfers
If you access the Services from outside the United States, your information may be processed in the U.S. or other jurisdictions where our providers operate. We use reasonable contractual and organizational measures for cross-border transfers where required.
11. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate action.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes become effective when posted unless a later date is specified. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions about this Privacy Policy or data practices, contact us:
RapidShift, LLC
Email: support@rapidshift.io
Phone: +1 205-859-7500
Website: https://www.rapidshift.io
Please also review our Terms and Conditions.