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Free IT invoice review
Send us your last two IT invoices.
In two business days you’ll know what you’re paying for. It’s free, and nobody calls you unless you ask.
Illustration of an IT vendor’s monthly invoice: 212.5 hours at $95 an hour, several entries with no description, marked up with the questions an owner should ask.
What comes back
One page. Plain English.
01
What was billed.
Every line, grouped by what it actually was.
02
What’s missing.
Entries with no notes. Hours with no outcome. Work billed twice.
03
Whether it’s fair.
The rate, the pace and the scope, against what the work should take.
04
Three questions to ask.
Put them to your vendor. See how they answer.
What we look for
Eight things that shouldn’t be on an IT invoice.
The review checks every line against this list.
01
Hours with no description.
Time billed with nothing written beside it.
02
The same work, twice.
One fix that shows up on two days, or under two names.
03
Round numbers, every day.
Eight hours on the dot, five days a week, is a schedule. Not a work log.
04
Senior rates for junior work.
Password resets billed at an engineer’s hourly rate.
05
Hours that never end in anything.
Weeks of troubleshooting with nothing fixed, replaced or closed.
06
Licenses for people who left.
Seats still on the bill months after the employee is gone.
07
Hardware nobody quoted.
Equipment that appears on the invoice before anyone approved a price.
08
A flat fee, plus hourly for the same thing.
A monthly plan that still bills by the hour for what the plan was meant to cover.
How it works
Two minutes now. Two business days later, an answer.
Tell us who you are.
The form on this page. No invoices yet.
We send a secure place to put them.
Usually within a few hours on a business day.
You get the review.
In writing, in two business days. A call if you want one.
Built for companies with roughly 25 to 150 people that pay an outside IT vendor.
Questions
Fair ones.
Why is it free?
Because it’s the fastest way for both of us to find out whether there’s a problem worth solving. Most of the time there is. Sometimes there isn’t.
Will you contact our vendor?
No. The review goes to you and nobody else.
What do you do with the invoices?
We read them and write the review. Ask and we delete them. Black out anything you’d rather we didn’t see.
What if the review says our vendor is fine?
Then you’ve lost nothing and you can stop wondering. It has happened, and we said so.
We’re smaller than 25 people. Can we still send them?
You can, and we’ll give you a straight answer. But the service that follows is built for companies with a regulator to answer to and a real IT bill, so we may not be the right fit.